The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Confirm client service standards.
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Access and interpret client service according to organisational policies and procedures. Completed |
Evidence:
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Apply client service standards to the provision of client service activities within the organisation. Completed |
Evidence:
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Contribute to the development, refinement and improvement of service policies, standards and processes. Completed |
Evidence:
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Identify staff training needs by undertaking a learning needs analysis of staff members who deliver client service activities. Completed |
Evidence:
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Implement and evaluate client service systems.
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Monitor implementation of client service systems by staff members. Completed |
Evidence:
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Review and analyse client feedback in consultation with appropriate personnel to develop improved work practices. Completed |
Evidence:
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Evaluate client service activities to meet organisational quality standards. Completed |
Evidence:
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Take corrective action where necessary as part of continuous improvement strategy. Completed |
Evidence:
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Organise training where necessary for staff members identified through training needs analysis. Completed |
Evidence:
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Maintain records of training undertaken and achieved service levels. Completed |
Evidence:
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